Order
When you order a product at Saffair.online you agree with the terms and conditions of Saffair. Read more…
Payment
After you have placed and purchased your order, you receive a confirmation email with your order ID number,
your summary of your purchased items including your receipt. Refunds can only be made utilizing the original
payment methods and details. Read more…
Shipment
Saffair takes care of the safe packing of your purchased items before shipment. Your order will be send using
a track and trace system. You will receive an email with your track and trace code as soon as the order is
shipped.If your product is lost or stolen during shipment, Saffair is not liable for the loss of your purchase. Read more…
Products
Due to the nature of the colouring & crafting process of some of the materials we use (leather and hand
dyed/woven textiles), actual product colours & patterns may vary slightly from the images displayed on our
website. This is not a product fault. Read more…
Return policy
Saffair only processes return of products purchased on www.saffair.online. If your product was bought elsewhere
please approach them directly. If this is not possible, please email contact@saffair.online Read more…
Warranty policy
Due to the nature of the colouring & crafting process of some of the materials used (leather and hand dyed/woven
textiles) in our products, actual product colours & patterns may vary slightly from the images displayed on our
website. This is not a product fault and should not be deemed a valid warranty claim. Read more…
How to Request a Return
Under the terms stated here in our RETURN POLICY, if you decide you want an replacement, repair or refund please
first email us your request (within the 5 calendar days of receiving your purchase) at: contact@saffair.online Read more…
How to make a warranty claim
Please read the warranty policy before proceeding. If a product purchased from our website has a fault or
develops a fault within 2 months of purchase, first register your warranty claim to us by email: contact@saffair.online Read more…